OnLine Sales Return Policy
Supplier Guarantee & Return Policy
Medword Medical Sales, through our supplier, guarantees 100% customer satisfaction. If you are not 100% satisfied with the results you are receiving from your EMS or TENS machine or electrodes, as long as the order is returned in good condition within 30 days, you will be issued a full refund. Medword's supplier is the low-price leader and promises to match all competitors prices. The TENS units and EMS come with a 5 Year Warranty. If you are having any problems with your EMS or TENS unit, send it back to our supplier and a new replacement unit will be shipped out to you immediately.
All Recorders, Transcribers, & WABpedal products may be returned within 30-days, but may be subject to a $35 restocking charge. There is no refund on shipping charges.
Product returns must be authorized in advance by calling the telephone number you receive after your purchase.
If you have received damaged, defective or incorrectly shipped merchandise contact the customer service department immediately. No COD returns will be accepted.
Full refunds are granted up to thirty (30) days from the date you receive your shipment if the
cassette album or CD package is sealed, shows no evidence of tampering, and upon our supplier's inspection of the product. Refunds are
mailed/credited, less a $10 restocking fee.
Within thirty (30) days from the date you receive the product our supplier will replace any defective tape or CD at no cost to you based upon their inspection of the defect. Any defective portion should be returned via standard U.S. mail.
Replacements will be shipped immediately with your refund for the cost of mailing the defective portion to our supplier. Of course, due to the ease with which tapes & CDs can be duplicated, our supplier cannot grant refunds once the cassette album seal or CD seal has been removed or shows evidence of tampering that would allow duplication.
The above return policies for specific products are included in your confirmation of purchase, including product return addresses, contacts, and phone numbers.
[Site Terms] [Integrity]
[OnLine Sales Terms & Conditions]
[OnLine Sales Return Policy]
[GeoTrust SSL Secure Store]
[ Norton Safe Site]